Admin and User Web Portal
Our user-friendly interface is a web-based application that allows you to easily configure your system. Manage system wide settings and give your individual users the ability to customize settings for their own phone.
- reset email password
- enable “Follow Me” feature
- define Ring Groups
- and many more
Fully Managed
As part of the system, InterGlobe will place a Managed Router on your premises. We can then ping the router several times per minute, to make sure your system is operating correctly. If we detect an issue with your service, we will know immediately, and quickly take steps to correct it. This gives you an added layer of “peace of mind.”
Virtual Auto Attendant
An Interactive Voice Response (IVR) system that gives callers prompts, and allows callers to use their voice or keypad tones to make responses and determine where their call is routed.
Voicemail-to-Email
This feature will send a voicemail from your desktop phone to your email. The voicemail is sent as an audio file, for listening at your convenience.
Find-Me / Follow-Me Call Forwarding
Use this feature to set up a series of phone numbers where you might be reached. For example, you might have the call ring first on your office phone; next on your mobile phone; then on your home phone.
Advanced IVR and Call Queues
This feature allows you to set up nested levels for Interactive Voice Response (IVR) systems, and also define holding queues if you have a call center. The holding queues can be set up to give place holders in time and position.
Conference Calling
Use Conference Calling to connect 3 parties for a conference call. If you need to connect more than 3 parties, Conference Bridging is available to connect many callers on a conference call at one time.
Standard Call Routing
Use this feature to automatically route inbound calls. You can define “ring groups” to enable a specific group of extensions to ring when calls come in.
Time-Based Call Routing
Based on the time of day, you can set up “available” times to allow calls to come in, and “unavailable” times for calls to be sent straight to voicemail, a custom message, etc.
Custom Messages
You can create and save custom messages or announcements that are played for incoming calls.
Video Calling Support
The system supports video calling.
Remote Access
When away from the office, you can still access the phone system and its many features. We offer several options for remote access.
- Mobile App: with this app installed on your cell phone, you can make personal calls on your phone as usual—but when you want to make business calls, launch the app and make calls as if you were using your desktop phone at the office.
- Desktop Phone Portability: you can take your desktop phone anywhere, plug it into the internet, and use your phone as if you were in your office. Caller ID will show your office number. For example, you can call from Florida, but the Caller ID number will show your office number in New York.
- Softphone from PC, Tablet or Mobile: our available softphone uses the microphone and speakers from your laptop or other device to emulate a desktop phone. When you use the softphone to make calls, it appears to others that you are calling from your office phone.
Real-Time Monitoring and Reporting
This feature allows Admins to request Call Detail for any user, either in real time or as a batch report.
BYOB (Bring Your Own Bandwidth)
You can connect to the internet through our InterGlobe ISP, or use your own third party ISP and our InterGlobe phone equipment to handle your inbound and outbound calling.
BYOD (Bring Your Own Device)
You can use your phone equipment over our InterGlobe data circuit.
E911 Support & Compliant Network
Our system provides for 911 emergency calling. (If our VoIP service is interrupted, however, 911 emergency calls must be made from a copper landline or a cell phone.)
Call Recording
You can choose to record and store all incoming and outgoing calls. With Hosted VMAX™, calls are stored in the cloud for 30 days; if you want to store calls for longer periods of time, you can download them to a device for long-term storage.
Call Centers
You can set up a call center to handle volume calls, complete with queues to place callers on hold until an available agent can take the call.
Detailed Reporting and Analytics
The IPMAX® keeps track of all calls, and statistics about calls. Analytical reporting is available about calls for the entire system, and for individual users.
Third-Party Apps
Because software for the IPMAX® is open source and ODBC compliant, you can integrate most third-party apps for added functionality with your system. Examples include:
- Flash Operator Panel: this service runs on Admin or Receptionist desktop displays, giving users the ability to see who is on the phone, transfer calls, etc.
- Asterisk Reporting: provides in-depth queue reporting.
- CRM Platforms: most Customer Relationship Management (CRM) platforms are supported, such as Salesforce, HubSpot, Sugar etc.
Call Recording
You can choose to record and store all incoming and outgoing calls. With Hybrid Hosted VMAX™ and IPMAX®, calls are stored on the IPMAX® server indefinitely until erased.
Call Whisper
One employee can speak to another employee without the third party hearing the comment. Great for training purposes.
Call Snoop
The ability to listen in on another user’s conversation without the user’s knowledge.
Call Barge
The ability to break into a call between another user and a third party.
Battery Backup
A battery provides power to the IPMAX® server if a power failure occurs on site. Battery power will last approximately 30 minutes, after which phones will no longer be powered.
Industry Leading Security
Our proprietary built-in firewall on the IPMAX® server secures all calls, inbound and outbound. We position the IPMAX® in front of your own firewall, which helps protect your internal network.
Multi-Site Support
You don’t need a separate IPMAX® for each of your business sites. InterGlobe can save you money by tying multiple locations together using a single IPMAX® at a central location. Each external office connects to the central IPMAX®.
Proprietary Software
We can customize our software to fit your needs. We will make changes for free when we install the system. If you enroll in our maintenance contract (free during the first year, monthly fee thereafter) while you’re enrolled we won’t charge a “change cost fee” to customize our software, or an annual licensing fee to maintain that change.
Physical Size
Our IPMAX® server is available in different sizes. The smallest is ideal for less than 30 users; the largest will support thousands of users.
Stand-Alone and Rack Mount
Our IPMAX® servers are available as stand-alone units. We also have a rack mount version, which you can use if you have an equipment closet.
