Business Phone Service
Connect your phones through our cloud-based service and transmit your calls digitally.
A sophisticated business phone system that is hosted and managed in the cloud by InterGlobe. We provide the phones, which you connect through our ISP to our off-premise IP-PBX. (You can also connect through your own third party ISP.) You get a full suite of business calling features, with no need to purchase or maintain expensive on-premise PBX hardware. You pay only a small monthly price for each seat, or user. We take care of hosting, maintaining and upgrading the entire system – all from the cloud.
Our user-friendly interface is a web-based application that allows you to easily configure your system. Manage system wide settings and give your individual users the ability to customize settings for their own phone.
As part of the system, InterGlobe will place a Managed Router on your premises. We can then ping the router several times per minute, to make sure your system is operating correctly. If we detect an issue with your service, we will know immediately, and quickly take steps to correct it. This gives you an added layer of “peace of mind.”
An Interactive Voice Response (IVR) system that gives callers prompts, and allows callers to use their voice or keypad tones to make responses and determine where their call is routed.
This feature will send a voicemail from your desktop phone to your email. The voicemail is sent as an audio file, for listening at your convenience.
Use this feature to set up a series of phone numbers where you might be reached. For example, you might have the call ring first on your office phone; next on your mobile phone; then on your home phone.
This feature allows you to set up nested levels for Interactive Voice Response (IVR) systems, and also define holding queues if you have a call center. The holding queues can be set up to give place holders in time and position.
Use Conference Calling to connect 3 parties for a conference call. If you need to connect more than 3 parties, Conference Bridging is available to connect many callers on a conference call at one time.
Use this feature to automatically route inbound calls. You can define “ring groups” to enable a specific group of extensions to ring when calls come in.
Based on the time of day, you can set up “available” times to allow calls to come in, and “unavailable” times for calls to be sent straight to voicemail, a custom message, etc.
You can create and save custom messages or announcements that are played for incoming calls.
The system supports video calling.
When away from the office, you can still access the phone system and its many features. We offer several options for remote access.
This feature allows Admins to request Call Detail for any user, either in real time or as a batch report.
You can connect to the internet through our InterGlobe ISP, or use your own third party ISP and our InterGlobe phone equipment to handle your inbound and outbound calling.
You can use your phone equipment over our InterGlobe data circuit.
Our system provides for 911 emergency calling. (If our VoIP service is interrupted, however, 911 emergency calls must be made from a copper landline or a cell phone.)
You can choose to record and store all incoming and outgoing calls. With Hosted VMAX™, calls are stored in the cloud for 30 days; if you want to store calls for longer periods of time, you can download them to a device for long-term storage.
You can set up a call center to handle volume calls, complete with queues to place callers on hold until an available agent can take the call.
The IPMAX® keeps track of all calls, and statistics about calls. Analytical reporting is available about calls for the entire system, and for individual users.
Because software for the IPMAX® is open source and ODBC compliant, you can integrate most third-party apps for added functionality with your system. Examples include: