The hospitality industry has unique requirements for phone systems. Among the thousands of communications products available, it can be confusing to identify the best solution for your organization. Your advantage when working with InterGlobe is our White Glove Service. You’ll have a team of telecommunications professionals dedicated to your account. Our team will meet with you, learn about your requirements, and do an in-depth analysis of your system and needs. We’ll propose solutions and install a system that fits your budget and brings you to the forefront of communications technology.
At InterGlobe, we provide a full range of solutions for unified communications. A small restaurant retaining its existing phone hardware might find that our basic VMAX® Business Phone Service fits its needs perfectly. A large company that operates hotels in several states might want our IPMAX®, a complete IP-PBX system for the best performance. Those wishing to avoid upfront purchase costs, maintenance expenses and ongoing updates might choose one of our cloud-based systems: Hosted VMAX™ or Hybrid Hosted VMAX™.
It’s easy for businesses that provide hospitality services to be inundated by bills and invoices for multiple services from different carriers. To help streamline your administrative duties, we offer unified billing. We’ll give you one bill that covers everything—a single invoice, with all services listed for each location and each carrier, and every item clearly explained.
Guest Services Separate from Business Operations
Many companies in the food and lodging industries provide internet access for their patrons. We can design a system that separates your internal business operations from guest services. For example, we can support your phones, computer internet access, Point of Sale system (POS), and employee WiFi on any of our Business Phone Systems. Guests can be given access to the internet through any of the Business Internet Services we offer; this shared bandwidth service can also provide redundant services for data and voice in the event of an interruption on one circuit.
Our business phone systems have a wealth of advanced features. You can use these features to enhance communications among staff, take advantage of the benefits of Interactive Voice Response (IVR) systems, get detailed call reporting, and much more.
Because your hospitality business might change over time, our systems are scalable. You can start small, and easily add more users as your needs grow. With InterGlobe, you’ll never be locked into a communications choice that can’t keep up as your requirements change.
For optimum performance, your hospitality firm might benefit from customized changes to the software that controls your system. Because we’ve designed proprietary software for our products, we have full control over all features. If a custom change will enhance your system’s performance, we’ll make that change for free when we install the system. If you enroll in our maintenance contract (free during the first year, monthly fee thereafter), while you’re enrolled we won’t charge a “change cost fee” to customize our software or an annual licensing fee to maintain that change (as some of our competitors do).
Keeping information secure is a top priority for hotels and other hospitality institutions. We safeguard the privacy of your data and voice traffic with multiple layers of security, including the use of a firewall in our IPMAX® and Fail2ban intrusion prevention software. On the network level, if your company has offices in more than one location, our telecommunications engineers can design private networks that directly connect multiple offices to each other and transmit data securely, but are invisible to the outside world.
Reliability (& Redundancy)
To keep customers satisfied, hospitality companies need dependable communications. Because reliability is critical, we make sure that you stay connected—our systems have an uptime of 99.99%. We’ll provide you with a Service Level Agreement (SLA) that describes how we’ll respond in the unlikely event of an issue, and we’ll keep you informed every step of the way. We can even design a redundant system by using multiple carriers for your communications – if one carrier goes down, the other will keep working.