The healthcare industry has unique requirements for phone systems. Among the thousands of communications products available, it can be confusing to identify the best solution for your organization. Your advantage when working with InterGlobe is our White Glove Service. You’ll have a team of telecommunications professionals dedicated to your account. Our team will meet with you, learn about your requirements, and do an in-depth analysis of your system and needs. We’ll propose solutions and install a system that fits your budget and brings you to the forefront of communications technology.
Keeping information secure is a top priority for healthcare institutions. We safeguard the privacy of your data and voice traffic with multiple layers of security, including the use of a firewall in our IPMAX® and Fail2ban intrusion prevention software. On the network level, our telecommunications engineers can design private networks that directly connect multiple locations to each other and transmit data securely, but are invisible to the outside world.
The Health Insurance Portability and Accountability Act (HIPAA) includes rules that mandate privacy protections for individually identifiable health information. Based on your healthcare organization’s requirements, we have the knowledge and experience to configure communications solutions that will enable you to achieve HIPAA compliance. (For more information, see: https://www.hhs.gov/hipaa/index.html)
It’s easy for medical facilities to be inundated by bills and invoices for multiple services from different carriers. To help streamline your administrative duties, we offer unified billing. We’ll give you one bill that covers everything—a single invoice, with all services listed for each location and each carrier, and every item clearly explained.
To operate effectively, healthcare institutions need dependable communications. Because reliability is critical, we make sure that you stay connected—our systems have an uptime of 99.99%. We’ll provide you with a Service Level Agreement (SLA) that describes how we’ll respond in the unlikely event of an issue, and we’ll keep you informed every step of the way.
When disaster strikes, healthcare facilities must continue functioning in order to provide aid, even in the midst of severe outages all around. If it’s critical that your organization’s communications remain up and running under all circumstances, we are ready to help. We can configure redundant systems for your communications by using multiple carriers—if one carrier goes down, the others will keep working.
Telecommunications Service Priority (TSP)
InterGlobe is an authorized service vendor for the Department of Homeland Security’s TSP program. If your healthcare firm meets the program’s qualifications, such as supporting public health or being critical to the protection of life during an emergency, then we can equip the circuits we install for you with a TSP code assignment. This will enable you to receive priority repair treatment for your vital voice and data circuits, in the event of an emergency. (For more information, see: https://www.dhs.gov/cisa/telecommunications-service-priority-tsp.)
At InterGlobe, we provide a full range of solutions for unified communications. A small doctor’s office retaining its existing phone hardware might find that our basic VMAX® Business Phone Service fits its needs perfectly. A large healthcare system with numerous clinics and offices might want our IPMAX®, a complete IP-PBX system for the best performance. Those wishing to avoid upfront purchase costs, maintenance expenses and ongoing updates might choose one of our cloud-based systems: Hosted VMAX™ or Hybrid Hosted VMAX™.
For optimum performance, your healthcare firm might benefit from customized changes to the software that controls your system. Because we’ve designed proprietary software for our products, we have full control over all features. If a custom change will enhance your system’s performance, we’ll make that change for free when we install the system. If you enroll in our maintenance contract (free during the first year, monthly fee thereafter), while you’re enrolled we won’t charge a “change cost fee” to customize our software or an annual licensing fee to maintain that change (as some of our competitors do).
Because healthcare systems change over time, our systems are scalable. You can start small, and easily add more users as your needs grow. With InterGlobe, you’ll never be locked into a communications choice that can’t keep up as your requirements change.
Our business phone systems have a wealth of advanced features. You can use these features to enhance communications among staff, take advantage of the benefits of Interactive Voice Response (IVR) systems, get detailed call reporting, and much more.