Our success in helping thousands of clients in many different industries is due, in part, to the high quality of our customer service. We take the time to understand the unique problems faced by each individual client, and develop a personalized solution that meets their needs. We call this our “White Glove Service” and it sets us apart from our competition.
It begins when you first contact us. Step One? We listen. We know your business is unique, and we take the time, right at the start, to really hear what you have to say about your particular needs. We’ll never try to force a pre-packaged solution on you. We know that in business telecommunications, one size does not fit all.
Next, we’ll perform an in-depth analysis of your existing business phone system and network usage. We’ll use the knowledge we gain to propose a system that will improve your operations and meet your budget requirements. Our solutions will have offerings from our own network and business phone products, and might also include services from our carrier partners’ networks as well. We do this to make sure you have the best business telecommunications products for your operations, no matter who provides them.
When we proceed to the installation phase, we’ll create a dedicated Customer Service Team specifically for your account. The team will be composed of an Account Executive from our Sales Department, a telecommunications expert from our Engineering Department, and a technical expert from our Operations department.
You won’t have to call an 800 number and work your way through multiple voice menus to contact your team. Instead, as part of our White Glove Service, you can contact your team members directly. When you call, you’ll quickly be in touch with someone you know, someone who is already familiar with your installation, and who knows your particular requirements.
Our White Glove Service continues after the sale is finalized. Because we’re local—we’re based in New York City, not some far-away call center—we can respond quickly should you have a request for a change or upgrade.
In the unlikely event that an issue arises, our Network Operations Center (NOC) constantly monitors the systems that InterGlobe manages. The NOC is staffed by skilled engineers; should a problem arise, they will take quick action to resolve it, and provide you with real time updates of their progress.
One final note about our White Glove Service. Most of our clients find that our unified billing is extremely convenient. We can combine all of your business phone services from InterGlobe and most other carriers on one invoice, with each service clearly identified. If you have multiple locations, we can combine them on the same invoice, too. Should you have a special request, such as a separate invoice for each location, we’re happy to oblige. Just let us know what works best for you, and we’ll provide you with invoices exactly the way you want them.