Their headquarters were in New Jersey, and over the years they had added three other offices across the country—one in California and two in Florida. We met with them, asked questions about their business, and listened as they explained their operations, as part of our White Glove Service.

We learned that each of their four locations received internet and voice services from different carriers. Separate invoices were being sent by the various carriers to the company’s New Jersey headquarters—the amount of paper received was staggering and storing it wasted valuable filing space.

They wanted to solve their paperwork problem, and had called us to see if we could streamline their invoices. They also hoped that the system we provided would save them money, and improve phone communications between employees.

We dug into the details of their operations and analyzed their existing communications. Once we understood their needs, we knew that a hosted system would be ideal for this client.

InterGlobe offers two hosted products. Our Hosted VMAX™ Business Phone System employs a cloud based IP-PBX server that we manage and maintain; it provides a full range of advanced phone features. For this client, however, our analysis showed that they would benefit from the enhanced performance of our on-premise IPMAX^® server, an IP-PBX that we provide with our Hybrid Hosted VMAX™ Business Phone System.

We installed Hybrid Hosted VMAX™ at the customer’s New Jersey headquarters. The client gained all the advantages of a dedicated on-premise PBX but without the usual high purchase cost, because we provide the IPMAX^® on a monthly rental basis as part of Hybrid Hosted VMAX™. The client also avoided the headaches of maintaining and updating the equipment and software—we do that when we host the system.

We moved the client’s phone service from their various carriers across the country to our hosted system. Prior to using Hybrid Hosted VMAX™, the client had VoIP phones in New Jersey, and regular phones elsewhere. They now have a state-of-the-art IP-PBX based system, with VoIP phones in all locations. Workers can call employees in other states without incurring extra costs, simply by dialing a four digit extension. Salespeople on the road stay ‘on network’ when calls are transferred to them from the office; this also lowers costs. Overall, we were able to reduce the client’s phone charges by more than $600 per month.

The on-premise IPMAX^® has features that make the client’s business communications more efficient. Employees can generate detailed call reports, set up voice menus to direct callers, and use any of the other advanced features.

As the client had desired, we now provide them with a single invoice; it shows phone charges for all four locations on one single bill. Initially the client continued basic internet service (now without phone charges) from each of their four carriers—which meant they still received extra invoices. The client asked for our help there, too.

Our next step was to move internet service at their headquarters office to our system, and list that charge on the unified invoice. The client was pleased, and asked us to move internet service at their other locations to our service, as well.

Hybrid Hosted VMAX™ exceeded the client’s expectations. They have a more efficient phone system, with features that were not available to them before. Their phone system costs far less than their previous service did. And much to the delight of the client, they now receive a single invoice which clearly shows charges for all locations across the country. One bill; one point of contact.